​Maintenance :
 

• Preventive maintenance visits according to defined maintenance task lists

• Curative maintenance with fast intervention following a customer call

• 24/7 call center subscription

• Complete reporting on the status and progress of our services

• Ensure regular training of our technicians

• Ensure the application of health and safety instructions in all circumstances​

• Our Remote Assistance Service, during night and week-end on-call periods

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Remote Assistance Service :

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• Syclef has created Syclef Assistance to manage its night-time Remote Assistance Support Service.

• Thanks to a dedicated expert team, we can provide technical support to our customers, and have reduced the number of on-site visits of our on-call technicians by a factor of 5.

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Each technician is equipped with a 4G connected tablet enabling:

 

• To enter  intervention reports, leak testing certificates

• To share data with the Technical Support and plan interventions in real-time (reactivity, resource allocation)

• To access to the interventional site with detailed information (event history)

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Immediate benefits for the owner of the installation:

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• Receipt of intervention reports and maintenance contracts in real time

• History of interventions on site and data specific to his site (plans, PPSPS, ...)

• Increased efficiency in the diagnosis and advice provided

• Reporting on the equipment and the site (history of events, fluid movements, etc.)

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